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An Insurance Complaint

Relates to the way any person involved in insurance business and/or the application and interpretation of the terms and conditions of a policy. You may complain when you believe

(a) that a disagreement about insurance business has arisen between an insurer or an insurance intermediary and the complainant;

(b) that a decision of an insurer, insurance broker, other insurance agent or any person taken in terms of the policy terms and conditions was in excess of his/its powers, resulting in improper exercise of powers;

(c) that your  interests have or will be harmed as a result of the decision, whether by something done or not done by  an insurer or an insurance intermediary;

(d) that the financial service provider did not do what they promised in terms of the policy terms and conditions.