Determinations
| Date | Type | Description | Respondent | Outcome | Determination |
|---|---|---|---|---|---|
| 09/04/2018 | Insurance | Insurance- Short term- Motor Personal- Claim declined (policy terms not recognized or met) - Non-payment of premiums | Insurance Broker; Insurance Company; Financier Bank | Not Upheld | INSH62017-0904181.pdf |
| 05/08/2016 | Insurance | Insurance- Short term- Motor Personal- Claim declined (policy terms not recognized or met) - Claim repudiation | Insurance Company | Upheld | IAH32013-050816.pdf |
| 06/11/2020 | Insurance | Insurance: Claim against life policy where the cause of death was natural causes; Acidental Death Benefit | LIFE INSURANCE (ESWATINI) LIMITED | Not Upheld | INS.M.12.2019.pdf |
| 19/05/2021 | Insurance | Insurance: Lapse of Insrance contract; principle of utmost good faith underpins insurance contract. | THE INSURANCE COMPANY | Not Upheld | INS.M.01.2021.pdf |
| 26/08/2021 | Insurance | Insurance - Funeral Insurance facilitated by member SACCO | The Savings and Credit Cooperative Society | Not Upheld | INS.H.10.2021.pdf |
| 18/11/2021 | Insurance | Insurance - Pepudiation of insurance claim - Arrear Premiums | The Insurance Company | Not Upheld | INS.M.33.2021.pdf |
| 13/10/2021 | Investments | Insurance - Miselling of insurance product | The Insurance Company | Not Upheld | SEC.M.22.2021.pdf |
| 05/08/2016 | Retirement | Retirement Fund - Pension - Miscalculation of Benefits | Pension Fund; Employer | Upheld | RFAH372012-050816.pdf |
| 04/05/2018 | Retirement | Retirement Fund- Pension- Miscalculation of Benefits- Withdrawal Benefit | Pension Fund; Fund Administrator; Employer | Not Upheld | RFM162017-040518.pdf |
| 15/08/2016 | Retirement | Retirement Fund - Pension- Distribution / improper exercise of discretion - Death benefit | Pension Fund | Upheld | RFAH62013-150816.pdf |
| 30/11/2020 | Retirement | Retirement Fund: Withdrawal benefit where Member resigned; Employer Optional Exit Scheme. | EMPLOYER STAFF PENSION FUND | Not Upheld | RF.M.18.2019.pdf |
| 20/01/2021 | Retirement | Retirement Funds: Distribution of death benefits and the provisions of section 33 of the Retirement Funds Act, 2005. | THE EMPLOYER FUND | Not Upheld | RF.H.20.2020.pdf |
| 07/11/2017 | Savings & Credit | Savings & Credit - Incorrect interest or fees being charged | Savings & Credit Cooperative Society | Upheld | CCM132016-071117.pdf |
| 01/12/2017 | Savings & Credit | Savings & Credit - Incorrect interest or fees being charged | Credit Provider | Upheld | CCM242016-011217.pdf |
| 06/11/2020 | Savings & Credit | Savings & Credit: Membership of Complainant with Respondent; Retirement and extension of Membership; Outstanding balances on monies advanced | The Savings And Credit Cooperative Society Limited | Not Upheld | CC.M.22.2019.pdf |
| 18/12/2020 | Savings & Credit | Savings & Credit: Consequences of underpayment in repaying monies advanced; extended period of loan and arrears | FINANCIAL SERVICE PROVIDER | Not Upheld | CC.M.16.2019.pdf |
| 08/01/2021 | Savings & Credit | Savings & Credit: Purpose of Consumer Credit Act; the importance of credit agreement and the rights of the parties as appears [from the contract]. | THE CREDIT PROVIDER | Not Upheld | CC.H.04.2020.pdf |
| 23/04/2021 | Savings & Credit | Savings & Credit: Consumer Credit Act; credit agreement and the unilateral alteration of contractual terms by the credit provider. | FINANCIAL SERVICES PROVIDER | Partially Upheld | CC.H.15.2020.pdf |
| 01/03/2021 | Savings & Credit | Savings & Credit: Consumer Credit Act; arrears on loan balance. | FINANCIAL SERVICES PROVIDER | Not Upheld | CC.M.25.2020.pdf |
| 14/10/2021 | Savings & Credit | Savings and Credit - Loans advanced to member; security thereof. | The SACCO | Partially Upheld | CC.H.15.2020.pdf |
| Date | Type | Description | Respondent | Outcome | Determination |
