Our Intent (Vision)

We aim to be a leading African forum in resolving financial services disputes in a fair and accessible way.

Our Purpose (Mission)

We resolve non-bank financial services disputes in a fair and accessible way, in order to uphold good practice in the financial services industry.

Our Values

• Independence: We handle complaints without taking sides and only consider what is fair and reasonable in each case.
• Accessibility: We provide a service available to all and our processes are less formal and easy to grasp.
• Confidentiality: We respect and protect all information that we receive, and we treat it with the privacy that it deserves.