THE OFFICE OF THE OMBUDSMAN OF FINANCIAL SERVICES
The Office of the Ombudsman of Financial Services (OFS) is an independent body whose purpose is to receive, investigate and make binding decisions on complaints against non-bank financial services providers (FSPs) licensed by the Financial Services Regulatory Authority (FSRA).
The services of the OFS are free and accessible to all consumers of authorised non-bank financial services and products.
OUR INTENT
We aim to be a leading African forum in resolving financial services disputes in a fair and accessible way.